OM
Otsile M
1 reviews | Active since Nov 2015
08 Dec 2021, 15:34
ABSA vehicle *****
ABSA approved a ********** vehicle financing loan even after they contacted me, to which I indicated it being ********** and insisting they not go ahead. I now cannot even get a response from the bank regarding closing this loan account and them clearing my name as it's affecting my credit score adversely. I have followed up for the past 2 months to which no conclusion or relevant response is forthcoming.
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Replies (3)
Absa's replyOfficial
09 Dec 2021, 10:38Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply09 Dec 2021, 10:38
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
OM
Otsile M's updateReviewer Update
11 Sept 2024, 08:58It's now been more than two years after the incident and the *****ulent account opened in my name is still appearing on my credit report with Experian. I recently tried to remove it and lodged a dispute with Experian (it was cleared with another credit checking entity) but feedback received from Experian as communicated by ABSA is that I am the one who opened the account. This matter was resolved by ABSA back when I initially lodged the complaint so I do not understand why ABSA haven't sorted this out with all credit check entities. I need this issue resolved as it's affecting my credit record and my ability to obtain credit!!!.
OM
Otsile M's update11 Sept 2024, 08:58
Reviewer Update
It's now been more than two years after the incident and the *****ulent account opened in my name is still appearing on my credit report with Experian. I recently tried to remove it and lodged a dispute with Experian (it was cleared with another credit checking entity) but feedback received from Experian as communicated by ABSA is that I am the one who opened the account. This matter was resolved by ABSA back when I initially lodged the complaint so I do not understand why ABSA haven't sorted this out with all credit check entities. I need this issue resolved as it's affecting my credit record and my ability to obtain credit!!!.
Absa's replyOfficial
11 Sept 2024, 11:21 Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4C-***4C-***4C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply11 Sept 2024, 11:21
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***4C-***4C-***4C-***4. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,