KM
Katlego M

1 reviews | Active since Nov 2017

06 Mar 2018, 11:42

ABSA VEHICLE FINANCE VERY RUDE AND DELAY IN DEBIT ORDERS

Hello Peter.

I have a very terrible relationship with Absa Vehicle finance First of all they are rude , quick to hangup the phone and they never apologise for their behavior

From November 2017 when i purchased my vehicle i was promised the payment will begin end of January 2018 .

I was shocked to have received a letter from Absa on the 3rd of January telling me i missed a payment , How could i miss a payment when the payment was suppose to be debit order .

They called me and cleared everything , told me they couldnt deduct since it was a holiday and everything , they said they will deduct Feb , February came and went they didnt deduct ,. I received a very disturbing call from their debt collector who was so rude , after going back and forth with him , he then realised they had wrong account numbers hence they couldnt debit . I thought they sorted it out until March they ddnt deduct again and today on the 6th of March they tell me im behind on my payments .

Im very unhappy with Absa and if it was possible i would switch to another bank account for my vehicle finance , Im totally disgusted as im painted out to be a deadbeat , when they are the once very unproffessional and delay thier debit orders .

0
Replies (1)
Absa
Absa's reply06 Mar 2018, 13:50
Official

Dear Katlego Mokobela

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange