Absa Vehicle Finance Unfair Handover & Payment Arrangement Refusal.

Formal Complaint – Absa Vehicle Finance Unfair Handover & Payment Arrangement Refusal

I am lodging a formal complaint against Absa Vehicle Finance for their unfair handling of my account, including an improper handover to a third party and their refusal to allow a reasonable payment arrangement.

While I acknowledge that I faced financial difficulties, I consistently made payments whenever possible to demonstrate my commitment to settling the debt. Despite this, Absa proceeded to hand over my account to a third party without following the correct processes all while still receiving payments from me.

Now that my financial situation has improved, I am willing and able to settle the remaining balance over the next ten months. However, the bank has outright refused to engage in a structured repayment plan, which is both unreasonable and unfair. Their unwillingness to cooperate contradicts the principles of responsible banking and disregards my efforts to resolve the matter in good faith.

It is unacceptable for a financial institution to reject a fair repayment proposal from a customer who is actively trying to settle their debt. I demand that Absa review this matter, acknowledge their failure to follow due process, and allow a structured repayment plan that enables me to clear the outstanding balance in a responsible manner.

I expect a prompt resolution to this issue. Thank you for addressing this complaint.

Jonathan Stainbank- C-***3