GU
Gustav U

1 reviews | Active since Aug 2014

09 Apr 2020, 19:13

Absa vehicle finance ********* staff

Absa vehicle finance an ********* department. In 2015 I was going through a retrenchment process and debt review was not an option after consulting with a debt councilor. They placed a flag on credit profile but informed Absa on 24 August 2015 that they can’t assist me and issue a 17.1 form as well. The outstanding debt accumulated and I was never contacted and thought that credit policy covered my debt. I found in June 2019 that this account was never closed. I contacted them in June 2019 and ask that account has prescribed under prescription act 68 of 1969. Absa vehicle finance went ahead and app**** for summons to be issued in July 2019 Stating that I never paid my account for 60 days and they are withdrawing from the debt review. I was surprised that much misrepresentation can be done by such a huge company to a court contriving National credit Act 126 B and ignoring the prescription act. Total ********* practices and can’t be recommended that they are there for you. Never will I do business with them again .

0
Replies (2)
Absa
Absa's reply14 Apr 2020, 12:49
Official
Dear Gustav Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .   Kind regards,Daphne Le GrangeGroup Customer Care
GU
Gustav U's update19 Apr 2020, 14:29
Reviewer Update
Good Afternoon Absa,

My resolution was closed by your customer care. No phone call or trying to settle the matter.
All what I received was case number C-***7. Surely you could have at least apologized and reprimanded staff and fixed your wrong doing.