ABSA Vehicle Finance – Unauthorised debit after account was settled, no response to complaints

I am extremely disappointed with ABSA Vehicle Finance’s service and lack of response.

My vehicle finance account was fully settled, yet ABSA still went ahead and deducted an instalment amount from my bank account after settlement. This debit should never have occurred.

I immediately logged two separate complaints via the ABSA app, providing full details and requesting an urgent resolution and refund. To date, I have received no response, no feedback, and no resolution.

This is unacceptable. Deducting money after an account has been settled is a serious issue, and the complete lack of communication after logging formal complaints only makes matters worse.

I am requesting:

An urgent explanation for the unauthorised debit

A full refund of the deducted amount

Confirmation that the account is correctly closed and that no further debits will occur

If this matter is not resolved promptly, I will have no option but to escalate it further.

I expect ABSA to take accountability and respond as a matter of urgency.