ABSA Vehicle Finance SUCKS!!!Dont go into agreement with them

In 2013 I chose ABSA Vehicle Finance when purchasing my new car. Over the years I received statements every 3 to 4 months and its usually old statements never have a received a statement in the same month its received. So in August 2019 my final debit went off and since this is my first experience in purchasing a vehicle with a bank I patiently waited for my letter because no debit went off in September 2019, keep in mind I have never skipped a payment ever. Last week I received a threatening from ABSA sms message telling me if I don't pay my final payment in a few days time they are going to take legal action. I was shocked to hear this as I purchased my Vehicle in August 2013 and since my last debit was in August 2019 I thought I was up to date. I immediately phoned ABSA (waited almost 15 minutes for an operator) and the operator basically told me I must make my final payment in cash at one of the branches, I asked her how am I suppose to know that? She sounded more confused so I just told her tell me what to do next so I can be done with this bank. So she told me to pay my final installment in cash at the nearest bank and call them back in 2 to 3 days time to request my papers. I went to ABSA Cape Town and they were useless and poor service as well, the teller could not even give me basic information regarding my inquiry. So I rather went to my ABSA branch in KC which layout was also poorly designed because you don't know where or what to do but at least the tellers were knowledgeable but I still had to wait over 20 mins for a teller. Anyway I paid the amount and to my shock these tellers can see no information about my loan? i understand if they cant make changes on my profile but basic information is not even visible to them, how are they suppose to assist with inquiries? So I just paid a bit more then what the telephone operator told me just to make sure there is no short payment and then the lady placed me on the phone with ABSA vehicle finance again but after 10 mins of holding on for an operator I gave up. After a few days I received another threatening message from ABSA so I decided to go back to ABSA and call the operator again and this time it wasn't such a long wait, I informed her on my payment and she agreed she could see the payment even though they still sent me a threatening message that very same day. I requested my papers and now I am still patiently waiting for my documents so that my contract can finally be over with this bank. Never again will I ever or even advise anyone to go into a vehicle finance contract with ABSA because their services sucks, their communication with their clients sucks, their appreciation for loyal clients paying their installments religiously and then having the audacity to send a threatening sms and not call to inquire what the sudden change in payment was ridiculous for a major bank like ABSA!!!!Very disappointing but happy that our contract has ended ABSA