ABSA VEHICLE FINANCE STATEMENT

I have been struggling to receive my Absa Vehicle Finance statement number 72. I normally receive my statements on the 1st of each month, but I have not yet received any for May. I made several calls to the call centre and the consultant kept on sending statement number 71 even when I made it clear which statement I was requesting.

Anyway, I struggle with Absa call centre most of the time. Is it possible to just get what you are requesting, without being sent from pillar to post?