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QUINTUS B
1 reviews | Active since Jun 2012
22 Nov 2018, 12:22
Absa vehicle finance - shocking service
I just want onto Twitter also regarding the way in which my query and request to increase premiums have been dealt with: @AbsaSouthAfrica after requesting an increase to finance premiums in July 2018, you still cannot get it right! SHOCKING service from a reputable company and definitely not TCF compliant! Waiting for 22 days now for even Management Ag vehicle finance to get back to me!!!!! Absolutely shocking and appalling service. If i could transfer vehicle finance elsewhere i would. I gave demands through even of what i want to see happen to which i got a "no" response from management even though they admit that they messed up?????
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
22 Nov 2018, 14:11Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply22 Nov 2018, 14:11
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
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QUINTUS B's updateReviewer Update
26 Nov 2018, 13:14I have still not received a response?
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QUINTUS B's update26 Nov 2018, 13:14
Reviewer Update
I have still not received a response?
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QUINTUS B's updateReviewer Update
06 Dec 2018, 12:27Can i please have feedback on this matter? It's shocking that i have to follow up on a Hello Peter complaint!!!!!
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QUINTUS B's update06 Dec 2018, 12:27
Reviewer Update
Can i please have feedback on this matter? It's shocking that i have to follow up on a Hello Peter complaint!!!!!
Absa's replyOfficial
06 Dec 2018, 13:58Dear Quintus B.
Our records indicate that Claudette has been in email communication with you around your complaint.
Our records indicate that Claudette has been in email communication with you around your complaint.
Absa's reply06 Dec 2018, 13:58
Official
Dear Quintus B.
Our records indicate that Claudette has been in email communication with you around your complaint.
Our records indicate that Claudette has been in email communication with you around your complaint.
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QUINTUS B's updateReviewer Update
06 Dec 2018, 14:30Good day
Correct, however, not everything has been resolved or considered and feedback has not been adequately provided on all the issues raised.
Please ask Claudette to read you the email that i just sent her after i was asked for proof AGAIN, after this was provided before with no feedback?
Shocking service even further from Absa, not a surprise anymore and i'll be honest when i say that i will try and avoid doing business with you ever again if i can. It's a pity one cannot transfer vehicle finance to another institution!!!
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QUINTUS B's update06 Dec 2018, 14:30
Reviewer Update
Good day
Correct, however, not everything has been resolved or considered and feedback has not been adequately provided on all the issues raised.
Please ask Claudette to read you the email that i just sent her after i was asked for proof AGAIN, after this was provided before with no feedback?
Shocking service even further from Absa, not a surprise anymore and i'll be honest when i say that i will try and avoid doing business with you ever again if i can. It's a pity one cannot transfer vehicle finance to another institution!!!