ABSA vehicle finance shocking service

Very frustrating to get through to the right department was on a call for over 45min sent from one department to another when you get to a consultant. With Covid 19 many people are in very bad financial situations that cant even pay for the calls... it should be a free service at these terrible times. I have not received a statement in all the years I have had 2 vehicles unless I phone and ask? The SSDA service via WhatsApp I have 2 months of correspondence and still haven't not given me what I have asked for.

I just received a email alert stating they have detected a swim swop alert? I have updated my personal details on numerous occasions and it seems ABSA has not even got my cellphone number right? I have no words to the level of incompetence I keep experiencing. SHOCKING