LW
Luke W
1 reviews | Active since Jul 2020
07 Jul 2020, 07:26
Absa Vehicle Finance Settlement Letter
It has now taken me over three weeks to get a settlement letter out of Absa. I have sent 6 emails following up. I finally received a settlement letter on 6 July 2020 at 6:39pm that is only valid until 8 July 2020. I have never had to deal with such poor service from anywhere, why do banks get away with behavior that home affairs would never dream of?
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Absa's replyOfficial
07 Jul 2020, 12:51Dear Luke Walker Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply07 Jul 2020, 12:51
Official
Dear Luke Walker Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care