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Gelene P

1 reviews | Active since Jun 2010

11 Mar 2015, 09:07

ABSA VEHICLE FINANCE SERVICES

Last week Wednesday, 4th of March, I phoned in to refinance my vehicle for the balloon payment. I went through the whole process. I received an sms stating that ABSA pulled statements from my FNB account and minutes later I received an sms telling me and I am typing this from the original sms: that my Absa Vehicle and Asset Finance has been approved subject to Terms and Conditions - Valid for 7 days. A consultant will contact you soon.<br> <br> Nobody phoned me. Yesterday, 10th of March I phoned again, to find out what is going on, because now I am receiving sms's stating that my car is going to be repossessed because it's not being paid. After 5 people logged in to see what is going on, the lady told me that she tried to phone me on Thursday, but I didn't answer. I had no missed call or voicemail message. Why didn't she phone again?<br> Now she wants to do the whole process all over again and after they pulled my statements from FNB, now I need to send in statement and everything, but my vehicle finance has already been approved. ??<br> <br> Now what do I do now?<br> Nobody is helping me? Last week I already chose 36months for my vehicle to be paid in, and now I have to start over?<br> <br>

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Replies (1)
Absa
Absa's reply11 Mar 2015, 11:34
Official
Hello gelene,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd