ABSA Vehicle finance service centre poor service!

Gatvol is an understatement. To think our company, Transalloys, has 5 vehicles financed under ABSA you will think they can give us some well deserved service, but dololo. At the beginning of July 2015, we settled 2 of the 5 vehicles. We requested a settlement letter, which they provided, but it only stipulates the settlement value. In performing our month end returns we realised that the settlement value doesn't tie in with the amortisation schedule, and sent a request for the breakdown of the settlement value. All they had to do was add two more lines to the letter detailing what was the accrued interest and notice interest charged on each account, so that we process accounting entries and save the document as audit evidence but I suppose they are too busy for such. <br> I first sent an email to the service centre generic email address ( [Email Removed] on the <br> 06th August then a follow up email on the 28th August. No one has bothered to reply. I also cced a lady called Natasha Swanepoel, she has also chosen to ignore my email, not even a \sorry I don't deal with such queries