Absa vehicle Finance rude consultant

I have been paying mu car installments on time for almost three years now and only one debit has not gone through due to my employer paying me a month late and the fact that I am now officially retrenched.When I called Absa vehicle Finance to tell them that I have been retrenched and wanted to find out what my options were a very rude consultant who was on the other line answered the phone and asked me how much I could afford.I said as I am currently unemployed properly R100 then she said no that won't work as I need to pay 50% of my installments which I need to apply to see if I qualify.I asked her what is the 50% installment she couldn't answer be and starting telling me how my car will be repossessed.So human empathy towards me,didn't help at all where with Nedbank whom I have a vehicle with was professional sent through documents and they dealt with my case accordingly.So as it stands because the consultant hung up on me I was unable to reach a conclusion.Please can someone professional call me because the rude consultant on the other line that will obviously never be in my position doesn't understand what I am going through and therefore can't assist me.Not sure how Absa still employs people of this nature.Terrible service and hope she gets fired because she doesn't deserve this job.Could be given to someone more deserving.Terrible customer service