jM
junior M
1 reviews | Active since Jun 2018
03 Jul 2020, 10:16
Absa vehicle finance relief problem
This is for absa vehicle finance. They offered me a 3 months payment relief but when my statement came I see they added 5 months onto my outstanding period.
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Absa's replyOfficial
03 Jul 2020, 10:32Dear Junior, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply03 Jul 2020, 10:32
Official
Dear Junior, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd