ABSA vehicle finance paymnet relief a **** (non-existant)

The WORST bank ever in terms of empathy and overall customer service. I sent an email to *** on the 16th of April requesting a payment relief during this trying time of COVID-19. I only got an automated reply from them the same day asking for my details(which I sent immediately) and never heard from them again. I have been calling their inefficient and equally unempathetic call centre staff who kept on saying the matter will be escalated. I can hardly afford to even buy groceries as my salary does not suffice at this stage. they promised the payment relief will be in place for the month of April and I later on got told it will be in place for the month of May. Apparently there is a backlog and my name is not on the "spreadsheet" for the month of May. I work in servicing and in a financial industry, there has never been a backlog of over a MONTH!!! this is pathetic. I am starting to regret financing my vehicle through them.