ABSA vehicle finance paying forever-wayawaya

ABSA vehicle finance paying forever-wayawaya I called ABSA call centre requesting the balance and settlement amount. I spoke to Shadae who gave me the balance amount of R6716.16 and settlement amount of R6635.89, then I said to her that there is no difference between balance and settlement amount so I might as well pay the balance. On the 15th of August I paid R4900.00 and the following day the 16th of August I paid R1820.00 which equals to R6720.00. Then on the 25th August I called again to request original papers of the car then I was told that there is an outstanding amount of R 436.25 , I did not understand where is that balance coming from because according to my understanding I paid the total balance that was advised by Shadae. I requested to speak to the supervisor , I was advised that there is no supervisor on the floor at that moment , Shadae Naidoo advised me that Marika verster will call me even today I AM STILL WAITING. I called again on the 30th of August, spoke to Elizabeth Adams and she confirmed that there is an outstanding balance. I requested to speak to Marika and she advised that Marika is off-sick and she will send her an email and cc her second in charge. I requested Elizabeth to send me the ombuds man contact details. On the 01st of September I spoke to Cleona Slinga, I requested her to send me the call recording so that I can listen to it at my convenient time and she advised me that it is impossible to email me the call recording she can only call me and listen to call over the telephone. I understand that in a call centre environment calls should be made available to the customer upon request. Today the 29th of September I called again spoke to Ntombi Zimbi requesting to speak to Cleona as I was unable to get whole to Cleona on the landline that she provided. I ask again for the settlement amount and she advised an amount of R848.45. I still can’t understand why is this amount going up instead of going down, it means that I will never finish paying ABSA. I want to understand where is the R848.45 coming from since I paid the total balance and how come the amount increase by so much within the very same month. I have complaint about not receiving statements , since I had this finance I never received statement except the time that I complained about that and even after they never sent me, however should I skip payment they won’t hesitate they will call me. Very disgruntled customer.