SA
Shadlie A

1 reviews | Active since Dec 2018

12 Jan 2023, 15:22

Absa vehicle finance or AVAF

Good day I have sent retrenchment certificate and other documents. I have spoken to a consultant asking him about my insurance policy to make claims on my vehicle loan. Apparently Im not covered for retrenchment but only for disability and Death . which I think is ridiculous as with all my other absa loans I am covered for retrenchment as well and not just disability and death which is a smaller amount then the vehicle loan amount. so my question is how can the bank not covert for retrenchment If they borrow such large amount of money but all my smaller loans with absa which is the same bank are covered for retrenchment . So by all means I am not going to be responsible for a mistake the bank made by not covering there own finance because people don't ask to get retrenched they just get retrenched and to my knowledge the banks are aware of these things. So I do not have any monthly installments for the next few months while searching for another job which can take months or even a year as we all know our country have a high rate of unemployment. Please be advised that I was ask or had a choice to choose a cover I would have chose to have full cover which was done with all the other loans. thank you regards shadlie Abdurahman ***

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Replies (1)
Absa
Absa's reply13 Jan 2023, 09:24
Official
Dear Shadlie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***1. RegardsPravesh BejayCustomer Value Management