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MPHO M

1 reviews | Active since Oct 2025

23 Oct 2025, 08:21

ABSA Vehicle Finance – Ongoing Harassment, False Claims & POPIA Violation by Their Agents

I am beyond frustrated with the continuous harassment I’ve been facing from agents claiming to represent ABSA Vehicle Finance.

On 3 October 2025, I received a WhatsApp message from a lady at M Sumber Recoveries and Investigations saying there was a warrant for my car and asking for my home address and when they could “come fetch the vehicle.” The next day, I got the same message again, this time by SMS from a different number.

On 6 October, I contacted ABSA Legal Department, who told me to contact their “warrant team.” I sent an email, but no one responded. Only after following up again the next day did I finally receive copies of the supposed summons and return of service.

Since then, I’ve been harassed daily by multiple companies:

EDC Federal – endless calls from a man named Kobus;

CRM Agents – two men, Thapelo and Sandile, showed up at my house on 11 October with no call or warning, opened my gate without permission, and walked around my yard;

Umvelo Risk Management – they call me nonstop using different names: Gugu (manager), Tshepo (claiming to be the sheriff), Johannes, Charles, and Anthon.

On 22 October, Anthon even came to my workplace, saying he had come to my house the previous day and sat outside watching to see if my car would arrive so he could repossess it. This is absolutely unacceptable!

I have explained countless times that I have taken the matter to court and that I will only hand the vehicle over to the official Sheriff of the Court, not to private companies. Still, they keep calling, showing up at my home and workplace, and even contacted my daughter — which is a serious POPIA violation.

When I asked for recordings of their calls to me so I could open a case, they refused to provide them.

I am calling on ABSA to take immediate action:

Confirm whether these companies are truly acting on your behalf;

Stop them from contacting me and my family;

Ensure that any future engagement happens only through proper legal channels.

No one should have to live with this kind of ************ and invasion of privacy.

0
Replies (3)
MM
MPHO M's update28 Oct 2025, 08:16
Reviewer Update
Continued Harassment and Violation of the POPIA ACT from Umvelo Risk Mangement by Anthon. Anthon has obtained my daughters information they have their numbers and their date of births. They are at my house and are currently trespassing in my yard. I need this to be addressed as soon as possible
MM
MPHO M's update28 Oct 2025, 08:26
Reviewer Update
Mpho Ramotseoa | 8:23 AM (2 minutes ago) | |
to Russell
Remove
Dear ABSA Legal and Compliance Department,
I am submitting this as an urgent escalation of my previous complaint regarding ongoing harassment and ******** conduct by individuals claiming to represent ABSA Vehicle Finance.

Current Situation (28 October 2025)
Despite multiple complaints, the harassment has continued and has now escalated into ******** conduct.
Today, agents from Umvelo Risk Management, led by a man named Anthon, are currently trespassing on my property. They entered my yard without permission and have refused to leave.
Worse still, Anthon has obtained and shared my daughter’s personal information, including her cellphone number and date of birth which constitutes a serious and prosecutable violation of the Protection of Personal Information Act (POPIA), specifically Sections 19, 68, and 69 concerning ******** data processing, sharing, and direct marketing.

Summary of Previous Incidents
(Briefly restating the background for context)
  • Between 3–22 October 2025, I was harassed repeatedly by multiple companies (M Sumber Recoveries, CRM Agents, Umvelo Risk Management, and EDC Federal).
  • Agents arrived at my home and workplace unannounced, made false claims about “warrants,” and attempted to coerce me into surrendering my vehicle.
  • I contacted ABSA Legal and was told to deal only through official court processes yet these third-party companies continue to harass and intimidate me.
  • Despite being informed that the matter is before court, these agents persist in ******* collection tactics and privacy breaches.

Actions Required Immediately
  1. ABSA must confirm in writing whether Umvelo Risk Management (and specifically Anthon) are authorized representatives of ABSA Vehicle Finance.
  2. ABSA must issue an immediate cease order instructing all external agencies to stop contacting, visiting, or harassing me, my family, and my employer.
  3. ABSA must investigate the data breach, explain how my daughter’s information was accessed and shared, and report this incident to the Information Regulator within 72 hours (as required by POPIA Section 22).
  4. ABSA must provide a written assurance that all future communications will occur only through official legal channels (i.e., the Court and the appointed Sheriff).

Next Steps
If ABSA fails to respond or act urgently, I will:
  • File formal charges of trespassing, ************, and ******** access to personal information with SAPS.
  • Pursue action through the Information Regulator and the National Credit Regulator for non-compliance and ******** debt collection practices.
  • Seek legal relief and damages for emotional distress and privacy violation.
MM
MPHO M's update28 Oct 2025, 08:26
Reviewer Update
Mpho Ramotseoa | 8:23 AM (2 minutes ago) | |
to Russell
Remove
Dear ABSA Legal and Compliance Department,
I am submitting this as an urgent escalation of my previous complaint regarding ongoing harassment and ******** conduct by individuals claiming to represent ABSA Vehicle Finance.

Current Situation (28 October 2025)
Despite multiple complaints, the harassment has continued and has now escalated into ******** conduct.
Today, agents from Umvelo Risk Management, led by a man named Anthon, are currently trespassing on my property. They entered my yard without permission and have refused to leave.
Worse still, Anthon has obtained and shared my daughter’s personal information, including her cellphone number and date of birth which constitutes a serious and prosecutable violation of the Protection of Personal Information Act (POPIA), specifically Sections 19, 68, and 69 concerning ******** data processing, sharing, and direct marketing.

Summary of Previous Incidents
(Briefly restating the background for context)
  • Between 3–22 October 2025, I was harassed repeatedly by multiple companies (M Sumber Recoveries, CRM Agents, Umvelo Risk Management, and EDC Federal).
  • Agents arrived at my home and workplace unannounced, made false claims about “warrants,” and attempted to coerce me into surrendering my vehicle.
  • I contacted ABSA Legal and was told to deal only through official court processes yet these third-party companies continue to harass and intimidate me.
  • Despite being informed that the matter is before court, these agents persist in ******* collection tactics and privacy breaches.

Actions Required Immediately
  1. ABSA must confirm in writing whether Umvelo Risk Management (and specifically Anthon) are authorized representatives of ABSA Vehicle Finance.
  2. ABSA must issue an immediate cease order instructing all external agencies to stop contacting, visiting, or harassing me, my family, and my employer.
  3. ABSA must investigate the data breach, explain how my daughter’s information was accessed and shared, and report this incident to the Information Regulator within 72 hours (as required by POPIA Section 22).
  4. ABSA must provide a written assurance that all future communications will occur only through official legal channels (i.e., the Court and the appointed Sheriff).

Next Steps
If ABSA fails to respond or act urgently, I will:
  • File formal charges of trespassing, ************, and ******** access to personal information with SAPS.
  • Pursue action through the Information Regulator and the National Credit Regulator for non-compliance and ******** debt collection practices.
  • Seek legal relief and damages for emotional distress and privacy violation.