ABSA VEHICLE FINANCE - NOT EXPECTED SERVICE

I am writing to escalate my vehicle finance application submitted on 26 March 2026.

I have been a loyal customer of ABSA for several years and currently hold multiple products, including a home loan, vehicle finance, and both car and home insurance. My experience with ABSA has always been positive, which is why the level of service I am currently experiencing is both unexpected and concerning.

Despite submitting all required documentation, I have had to repeatedly follow up for feedback. I have consistently been advised that my application is being handled by Lesedi Molotsi and that I would receive a call back. Unfortunately, I have not received any communication, and my emails have gone unanswered. The last update I received was on Friday 27 March, with no progress communicated since.

This matter is time-sensitive due to my pending vehicle trade-in, and I require immediate clarity to proceed. Kindly treat this as urgent and provide feedback as soon as possible.

I respectfully request: An immediate update on the status of my application Confirmation of any outstanding requirements A clear timeline for finalisation

I value my relationship with ABSA, but the current level of service does not reflect the standard I have come to expect.

I look forward to your urgent response.