CB
Charmaine B

1 reviews | Active since Dec 2022

16 Dec 2022, 16:29

Absa vehicle finance- no support on bad vehicle

Vehicle finance We purchased a Ford Torneo and had problems only a couple of weeks after purchase. After 2 months the car broke down. The dealer took it for repair- engin rebuild. 3 months later we got it back in worse condition. We pleaded with Absa to cancel. They said the dealer is trying to solve the problem. Since then the car went back what was supposed to be a 1000km service. 4months later we got the car back today. Still all the issues and problems and even more! We bought the car in January. Most of this year it was not even with us. Paying high premium and insurance. This car is not trustworthy or even safe. I have reported this to MIOSA and still nothing is really happening.

0
Replies (1)
Absa
Absa's reply19 Dec 2022, 12:21
Official
Dear Charmaine Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayCustomer Value Management