Absa vehicle finance legal department shocking

I have been trying to sell my vehicle on three occasions and absa legal does not want to respond in time and I have lost 3 buyers on my vehicle. They take almost 3 to 4 weeks to respond and bent on reposessing a vehicle and getting me into further debt and offering me less than half on auction which Is out of my control.i have tried absa legal on multiple number and it takes more than 45minutes on the phone and no one answers’ I’m so concerned that as an over indebted consumer i am trying to get the most out of my vehicle and reduce the owing value. I am prepared to pay the shortfall and ask a councilor to bring it into debt review . I want to pay the bank but the bank does not respond nor offer solutions to customers whom are willing to reduce their debt. Please can someone from the bank legal division call me ***