Absa Vehicle Finance Lack of Service

Second time I have to revert to Hello Peter regarding the same lack of service I receive from Absa.

Last year I struggled from months to get my vehicle statements from them, Oct 2018 a Specialist Case Manager from Customer services sent me a statement and apologized for the lack of service. I sent the same manager an email on the 13th of March 2019 again cause she promised to sort the problem yet here I am six months later and have not received a single statement where a monthly or at least quarterly statement was requested.

This is terrible. You can email the customer service email as much as you like you get an automated reply in the 8 months I have sent close to 10 emails and not one was answered by the customer care from Absa