Absa Vehicle Finance Lack of Service

On the 26th of July we have requested an updated statement of our Absa Vehicle Finance. We have not receive a single statement since the vehicle was purchased in Jan 2015. I keep getting automated replies stating a consultant will attend to the query soonest and after how many mails no reply nor statement received. in the branch they are also unable to assist and you have to phone which also doesn't help. They are quick to take their money every month but when you ask for a simple statement to try and figure out when and how big your baloon payment will be you get no help.