CS
Celeste S
1 reviews | Active since Sept 2016
17 Apr 2023, 11:15
ABSA vehicle finance is USELESS
My car was paid up last year April already. They eventually sent me my paid up letter on 3 April 2023, after A YEAR. I then asked when I would be receiving my NaTIS papers, to which I got a reply a week later saying I still owe them R11422.86, how does this make any sense?
Now I am not getting answers from ANYONE!
I want my NaTIS papers so I never have to deal with such a useless incompenent company. Absolutely PATHETIC!!!
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Replies (2)0
Replies (2)
Absa's replyOfficial
17 Apr 2023, 13:21Dear Celeste
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Pravesh Bejay
Absa Bank Group Customer Care
Absa's reply17 Apr 2023, 13:21
Official
Dear Celeste
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards
Pravesh Bejay
Absa Bank Group Customer Care
CS
Celeste S's updateReviewer Update
12 Jun 2023, 09:40This has STILL not been sorted out. Now all of a sudden the paid up letter was sent in "error" and the amount I "owe" has gone down to R4276.94. I do not owe ANYTHING on this account. It has been more than A YEAR since this account was paid up and NOTHING has been done to get this sorted out.
When am I going to receive my car papers?
When am I going to receive my car papers?
CS
Celeste S's update12 Jun 2023, 09:40
Reviewer Update
This has STILL not been sorted out. Now all of a sudden the paid up letter was sent in "error" and the amount I "owe" has gone down to R4276.94. I do not owe ANYTHING on this account. It has been more than A YEAR since this account was paid up and NOTHING has been done to get this sorted out.
When am I going to receive my car papers?
When am I going to receive my car papers?