Absa Vehicle Finance is truly disappointing

Absolutely agitated with Absa Vehicle Finance! They debited me twice for September! And when I tried to escalate the matter and get refunded for the second debit order, they kept transferring me to different departments, all saying they are not in charge of debit orders or that they don't see the second debit order so they asked that I provide proof by sending my bank statement that reflected both dates of the debits, of which I did. I was on the phone for more than an hour with them, other times they would end the call, which made me start the process over and over again and being transfered constantly and providing my details over and over again. Very unprofessional, especially with one of the consultants that spoke to me harshly and said why am I jumping then. I must just call the Absa accounting centre and ask to speak to the manager then. When I speak with the accounting department, they tell me I have to be transferred to collections and hold the line for a very long time, only to be told I have to go back to the accounting department because they deal with debit orders. This went on for hours and I really needed an immediate refund for my other debit orders to go through! Absa Vehicle, please do better!