Absa (Vehicle Finance / Insurance / Branch)

After spending hour in the White River branch (more than once I must add) and phone call after phone call to numerous departments I am still left unsatisfied.

ABSA Vehicle Finance had the audacity to add insurance / maintenance to my monthly installment without consulting with me in anyway / form.

After taking this up with them, I had to send an e-mail with my proof of insurance just to get a reply saying that they cannot action my request as the document is older than three months. How ludicrous - the car already 4 years old and I purchased another vehicle in November 2021 - both listed at the same insurer which is on their records.

Giving in once again, I send them an updated document - still waiting on a reply.

Another issue I have is that most of my personal details needs to be updated - which I have been struggling to do for over two years. Every time I need to answer security questions, it is incorrect.

I called (advised to go to a branch) I e-mail (advised to go to a branch) I went to the branch (5 times or so) and yet here I am, still struggling to get simple things sorted.

If I get told one more time to go to a branch...

PLEASE SORT OUT YOUR ****!!! NEED FEEDBACK FROM ANYONE BEFORE END OF BUSINESS TODAY!!!

Tick Tock...