1 reviews | Active since May 2017
ABSA VEHICLE FINANCE INSTALLMENT OVERCHARGE
Over the past three months, Absa has just charged me R4114.81 instead of the normal installment of R3259.57. When I inquired they told me they added insurance, this was not consented by me. Never at any point did I say I want their insurance. When I say they must reverse this and refund me they say I must submit proof of insurance. they will not stop charging me till I submit proof of paying insurance. I am so mad and angry, they think they can just do as they please on our accounts. As a result, I told them that I will reverse this transaction and pay in the branch the normal installment until they show me proof that I agreed and signed up for the insurance otherwise I am reporting them to The Ombudsman failing which I will take further steps.
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
