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Nonjabulo N

1 reviews | Active since May 2017

25 Nov 2019, 15:30

ABSA VEHICLE FINANCE INSTALLMENT OVERCHARGE

Over the past three months, Absa has just charged me R4114.81 instead of the normal installment of R3259.57. When I inquired they told me they added insurance, this was not consented by me. Never at any point did I say I want their insurance. When I say they must reverse this and refund me they say I must submit proof of insurance. they will not stop charging me till I submit proof of paying insurance. I am so mad and angry, they think they can just do as they please on our accounts. As a result, I told them that I will reverse this transaction and pay in the branch the normal installment until they show me proof that I agreed and signed up for the insurance otherwise I am reporting them to The Ombudsman failing which I will take further steps.

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Replies (1)
Absa
Absa's reply26 Nov 2019, 14:47
Official
Dear Nonjabulo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback.  Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd