ABSA VEHICLE FINANCE *********** TO ASSIST WITH A PAID UP LETTER

I have been trying to get my paid up letter for a vehicle that has been settled about two years ago. The vehicle was handed over at one point, where I've settled the vehicle. I am not getting any assistance from Absa regarding this what so ever. Everyone I've spoken to so far just transfers me to the next person. It goes on like this until the line cuts off. They say I must contact Absa's legal department, I have phoned 12 different numbers that was given to me for the legal department but there is no answer. This is ridiculous! Talk about ***********!