Absa Vehicle Finance Incompetence

<p>To whom it may concern</p> <p> </p> <p>Account Number : ***</p> <p>Client ID : ***</p> <p> </p> <p>This particular Vehicle Finance account was under debt review. After speaking with an Absa conultant regarding relieving this account in a lump sum to get out of debt review, the consultant confirmed that we qualified for a discount of up to 20% as stated on the internet research I did and also as offered by Standard Bank on ALL our other debt. </p> <p> </p> <p>The consultant in question also gave us the amount oustanding according to the balance on his computer. My husband and I eagerly awaited our settlement letter so that we could close the account. To our shock we received a settlement letter with NO DISCOUNT app**** and a HIGHER outstanding balance than given to us by the Absa consultant. </p> <p> </p> <p>After MANY, MANY calls, including calls to the complaint line where I was summarily disconnected and spoken to in the RUDEST way, I sent an email more than a week AGO TO THE DEPARTMENT THEY ADVISED ME TO CONTACT. </p> <p> </p> <p>After all of this I have a page full of numbers of people I should speak to and NO ONE was able to help me!!! I paid the amount today out of fear that our car will be repossessed if I dont pay it. Is this the new tactic employed by Absa?Scare customers and make them wait until AFTER the first of the month so they have no choice but to pay what Absa wants???</p> <p> </p> <p>I am extremely dissapointed in the service I received. Standard Bank assisted us to such a degree that we saved 20% on all our debt review accounts. Absa can hardly be bothered to speak to me much less work out a settlement with a discount as promised by their representatives. They did not fullfil their promise opf excellent service and they paled in comparison to Standard Ban****</p> <p> </p> <p>Carlien Strauss</p>