SM
Stephanus M
1 reviews | Active since Jul 2014
25 Aug 2025, 20:49
ABSA Vehicle Finance - Impossible to register for online banking!
We got new vehicle finance from ABSA, which was super easy. Then, we received instructions on how to create an internet banking profile online to access the account. The instructions are not working; it refuses to register us. When we called the ABSA help line as suggested, we were instructed to visit a branch. Why, if it is supposed to be easy to activate an online profile online???
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Absa's replyOfficial
26 Aug 2025, 10:52Dear Fanie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Vanessa Crowe
Absa's reply26 Aug 2025, 10:52
Official
Dear Fanie
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***5
Kind regards,
Group Customer Care
Vanessa Crowe