HK
Hannes K

1 reviews | Active since Nov 2017

19 Jul 2023, 20:57

ABSA vehicle finance - huge disappointment.

I have been a loyal client of FNB for years, I decided to give ABSA a chance to do vehicle finance on a new car. What a disappointment, I should never have used ABSA vehicle finance. 1. ABSA pays the total price of the vehicle to the dealership after instructing me to pay the deposit directly to the dealership. 2. ABSA credit call centre calls me daily informing me my account is in arrears (The deposit amount) 3. ABSA credit call centre tell me to go visit a branch to rectify this… This was ABSA’s fault NOT mine. 4. The dealership pays the deposit back into my new ABSA account, I register the account for ABSA online banking to verify the payment and for future advance payments, I cannot login after successfully registered, AGAIN ABSA says I must go to a branch to rectify this!

ABSA no-online banking is a huge disappointment, I will never advise anyone to use them.

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Replies (1)
Absa
Absa's reply20 Jul 2023, 08:56
Official
Dear Hannes Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***4. RegardsPravesh BejayAbsa Bank Group Customer Care