ABSA VEHICLE FINANCE GETS A THUMBSDOWN

I have bought a vehicle with ABSA Vehicle finance middle of 2006. The Vehicle was paid of round about the end of 2006 / beginning of 2007. I have sent numerous emails to request a proxy letter in order to change the Title deed holder on the registration certificate.

Every time I reply to a mail I get issued a new reference no. For every mail that I sent, I get a reply asking for the same information over and over again. I reply every time giving ALL the information they request, just to get a reply on my reply asking for the info again.

I honestly cannot understand that it is so difficult to provide me with a proxy letter.