Absa Vehicle Finance ********** behavior through Payment Relief

On the 23rd June 2020 recived and sms which was advising me of my payment Relief that is bieng processed, i called the bank right away to make them aware i have never app**** for such and do not need that relief and was assured by the guy at the call centre that it has been sorted out. On the 9th of July 2020 i recieved my monthly statement which advised me me my outstanding term is now 76months instead of 72 and outstanding period is now 23months instead of 19months, i than responded with emails sametime to absa vehicle finance aswell as absa the bank to tell them i want this removed as i have not app**** for it and no response has been recieved to date. I than on the 20th July 2020 called absa again where was told to send an email and attach my id copy to cancelations and that too has not recieved any response. And not i have given them a call again where i was only told there is nothing they can do for me at this time and they will do they intentional investigation. Mind you me i have tried numerous times to have this thing not activated. ABSA finds it easy to put our name on this yet it so hard to remove them and this is a ********** behavior by such a big financial institution to make more interest out of my debt...Failure to respond promptly will result in make taking the matter to Banking ombudsman