CP
COLLIN P
1 reviews | Active since Jul 2025
29 Jul 2025, 20:00
ABSA Vehicle Finance Finally "TRACED MISSING DEBIT ORDERS"
I'm left in awe & disappointment. ABSA Vehicle Finance FINALLY "TRACED MISSING DEBIT ORDERS" but they still want to repossess my car instead of fixing their ABSA Vehicle Finance system & sending me a corrected statement.
I need ABSA Vehicle Finance to send me a revised statement for my car because on 14 July 2025 they confirmed "tracing the missing debit orders" and I was vocal to them from the onset that they needed to investigate from their side instead of sending me from pillar to post. I need to know which "missing debit orders" they traced and their impact on my statement.
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Replies (2)
Absa's replyOfficial
30 Jul 2025, 11:28Dear Collin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
Absa's reply30 Jul 2025, 11:28
Official
Dear Collin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
Absa's replyOfficial
30 Jul 2025, 13:09Dear Collin I note that Karen is dealing with a pre-ombudsman matter for you as per case C-***7. I have shared the above with her and will be closing incident number C-***2 to avoid duplication. Trust you find the above in order Kind regards,Group Customer CareVanessa Crowe
Absa's reply30 Jul 2025, 13:09
Official
Dear Collin I note that Karen is dealing with a pre-ombudsman matter for you as per case C-***7. I have shared the above with her and will be closing incident number C-***2 to avoid duplication. Trust you find the above in order Kind regards,Group Customer CareVanessa Crowe