Absa Vehicle Finance Fails to Cancel Value-Added Product After Multiple Requests

I am extremely disappointed with Absa Vehicle and Asset Finance regarding the cancellation of a value-added product on my vehicle finance account. I have financed my vehicle (2014 Land Rover Range Rover Sport 5.0 V8) with Absa since June 2022. Recently, I noticed on my monthly statements that I am being charged for a value-added product costing R298.28 per month. On the 9th of February 2026, I called Absa to cancel this product. After receiving no confirmation or visible changes, I called again about a week later to follow up. To my shock, the consultant informed me that no cancellation had been actioned. I was extremely upset because I had already requested this. The second consultant then processed another cancellation and provided reference number: two one five seven four eight five two (Ref: two one five seven four eight five two – Absa Value Added Product Cancellation). On the 26th of February 2026, I received a “Notification of Change” letter. However, there were absolutely NO changes reflected. The value-added product charge of R298.28 is still appearing on my account. There is no cancellation reflected. Today, I called again to query this. The consultant (Cleo) informed me that once again, no cancellation had been put in place. This is completely unacceptable. She then processed yet another cancellation and gave me a second reference number: two one five eight seven four zero four (Ref: two one five eight seven four zero four – Absa Value Added Product Cancellation). This means I have now requested cancellation THREE times, and yet nothing has been properly actioned. This whole situation shows poor service, lack of accountability, and complete disregard for the customer. I want: 1. Immediate cancellation of the value-added product. 2. A full refund of all charges deducted from the date where applicable. 3. A formal explanation as to why my previous cancellation requests were not processed. This has caused unnecessary frustration and stress. I expect urgent resolution. You may contact me on zero seven three one six four two one zero four. I am extremely unhappy with Absa Vehicle Finance and rate this experience zero.