ABSA Vehicle Finance Double Debit System Error

ABSA Double Debit System Error I’m so hurt, disappointed & feel ****** by ABSA Vehicle Finance. From last year July 2024 up until 31 March 2025 they’ve been running a double debit on my account for the same month. The agreed single debits of R7762.14 were successful, but the 2nd unauthorized debits of another R7762.14 failed because of insufficient funds. In April 2025 I received a call from MacRobert Attorneys saying that they are awaiting a warrant from the court for the repossession of my car because ABSA claimed that I haven’t paid for my car since July 2024 until 31 March 2025. I explained to Nelly from MacRobert Attorneys in Brooklyn, Pretoria that they need to investigate further because I’ve been paying. I even emailed her my bank statement to prove the successful debits. I also made a conference call between myself, Nelly (MacRobert Attorneys) & a consultant from my bank from which the vehicle debits are made. This was to get proof that my debits has been successful although ABSA claimed otherwise.

I’ve sent from pillar to post without getting a resolution from ABSA. I went to 2 ABSA branches trying to prove the ABSA Vehicle Finance System Double Debits error but NO SOLUTION FROM ABSA VEHICLE FINANCE. I’ve called the ABSA Customer Service number ***many times, but no luck. The only thing I’ve been told is that ABSA got a warrant to take my car. No one cares to investigate my ABSA Vehicle Finance System Double Debits issue I’m complaining about.

On Friday, 05 July 2025 I received a message that ABSA Vehicle Finance will issue a Section 97 which means contempt of court that may lead to my arrest if I don’t take the car to the ABSA Trade Centre.

I called ABSA Vehicle Finance based in Auckland Park, & spoke to the lady dealing with my account to help find a resolution but she referred me to my bank to get reason why ABSA Vehicle Finance system is noting the debits as unpaid whilst on my bank statement is shows debits were successful. I tried to tell her to investigate internally with ABSA accounts section because my bank has already told me the same thing my bank statement is showing, which is that my ABSA Vehicle Finance debits has been successful. She insisted I go to my bank which is not ABSA & I went there, but they told me the same story that the mandate authorized debits were successful. I called the ABSA Vehicle Finance consultant again a handful times to give her feedback but the phone rang unanswered. I also sent her a detailed email which I’m awaiting a reply for. I am disgusted, disrespected & infuriated by ABSA Vehicle Finance’s way of dealing with such imperative matters. They rush to repossess a car which I’ve been paying as per our contract. Why does ABSA Vehicle Finance not sort out their Double System error issues? Why does ABSA Vehicle Finance not acknowledge their system error malfunction, take accountability & engage their IT to relook at the Backend of their system? Why is ABSA Vehicle Finance giving me & my family so much stress whilst I’m honoring my end of the contract? I’m sure ABSA Vehicle Finance Accounts Section can see that the mistake which started July 2024 till 31 March 2025 was made by ABSA Vehicle Finance & they need to correct. I’m sure ABSA Vehicle Finance IT needs to be engaged in investigating the set rules flaws. ABSA Vehicle Finance needs to resolve my matter ASAP because the stress caused is weighing heavily on me, my family & my work performance. I expected much better from ABSA Vehicle Finance.