MD
Martin D

1 reviews | Active since Feb 2017

22 Dec 2019, 21:00

Absa Vehicle Finance does not give a damn!

I am very unhappy with the Absa Vehicle Finance division. I financed a vehicle through them via Sunward Motors, and after it gave me issues, I contacted them requesting a cancellation based on the vehicle not being in a working condition. They refused to help me and just said they had already paid the money for the finance to Sunward Motors, and it is a matter between myself and them.

In the same instance they expect me to pay for finance for a vehicle, where I can get further with a damn wheelbarrow.

I requested the cancellation within the first 7 days of the application, and they still left me out to my own degree. From this time a few weeks ago, I have had 4 vehicles from Sunward Motors, and all of them give issues within the first day of purchase, whether its a lending vehicle or the financed vehicle.

This is totally useless service, and I am supposed to feel happy about being financed for a vehicle, whereas at the moment I wouldve had a safer & more in a working condition set of wheels if I had purchased a wheelbarrow from a hardware store.

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Replies (1)
Absa
Absa's reply23 Dec 2019, 07:48
Official
 Dear  Martin Daffie  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards, Rezona Louw Group Customer Care