ABSA Vehicle finance division is completely useless and should be avoided at all costs.

I recently settled my vehicle with ABSA Vehicle Finance. I got hold of a consultant to verify that the vehicle was paid off and where to send my Natis documents I confirmed my work address and cell number. I was given an ABSA reference number but no tracking number and was told it could take up to 10 working days to receive the documents. After allowing 15 days to pass (assuming ABSA ineptitude) I contacted ABSA again. They said docs were sent to the courier and were able to give tracking and contact details The courier company said they have been trying to get hold of me for the past two weeks. When asked for the details they were given from ABSA, ABSA had given an incorrect cell number and wildly incorrect address. I am currently still waiting for my documents and assume that upon arrival they will be outside the vehicle registration window!