Absa vehicle finance *** disgusted.

Absa vehicle finance department.

Firstly on 13 December I called in to confirm that I do not want vehicle finance to be deducted on 14December as I am not getting paid on that date. This after I had received sms that vehicle will go off on 14th December. I called in at 09:01 on number ***, and spoke to a consultant. The person I spoke to lies and said the sms was a general message for all clients but it would not deduct for me If I am 25th day paying customer. I told her this does not sound right, listen to the call.

The worst happened on 14Dec indeed vehicle finance was deducted unauthorised my debit order date is 25th and I did request to stay on original date as i know I am not getting paid early. In any event for the past years they have never deducted early December, what is new this year??

I immediately called in and spoke to Tumi who said I must email her bank statement to confirm deduction which I did so that she can arrange refund.

It took Tumi 5hours to arrange for the refund, after I explained that this is urgent I need this money as it was budgeted for the long weekend to travel. Eventually I got an email that it refund processed will reflect in 24hrs.

I called and spoke to Tumi again, who said that since its been actioned it will reflect same day or latest next day. I asked her if she is sure, because the next day is also a public holiday 15Decemeber, she insisted that her position is correct, and that I can also call in the morning as their offices will be open.

Such a foolish statement, till today the money is not in, and I am unable to get hold of contacT centre as they are closed.

My question is why Absa did not action an urgent payment in this regard?? This was not due to my fault at all I am also not in arrears with this account. Why am I being inconvenienced in this regard?

I was travelling home for Xmas and desperately needed this R8700 to sustain me until next payment date.

I am disgusted with Absa’s lack of service, and being inconsiderate behaviour towards black clients. All I really needed was my money today is Sunday 17 December and I am still without my money.