Absa vehicle finance Dept a MESS

Absa vehicle finance and asset Dept is a mess. I was due to settle my car this month (March) of +R50000

1. End of February I called to make payment arrangement. I got told to call in March to stop the debit order. Great. 2. I call mid March and asked that they move the debit order date to 2 days later as I would’ve made arrangements with my bank to release funds. And also to debit the whole amount on that day. THIS WAS DONE ACCORDING TO THEM 3. Me being always paranoid, I call 5 days later to check if all is in good standing. Guess what? Nothing of the above is set. Further more I got told that they can’t debit such an amount I will need to make cash payment. I ask the assistant to make these arrangement. DONE ACCORDING TO THEM. 4. Paranoia is at its peak again, I call them, the assistant says to me, the debit order has been stopped for me to make payment. Great, she fur says to me that I should deposit the amount to my account number as if I deposit the the stated acc no. on the settlements letter it will be moved to a pool bla bla story. I NOTED THIS. 5. Few days before I make the deposit, I call again, this one tells me to deposit the money into the AVFA acc no. Her colleague wasn’t mistaken. GREAT 6. Last Friday the 27th March, I then make the payment. Using their acc no. Ref my acc no. DONE 7. I wake up on the 29th to a - on my bank account. ABSA debited my account. After I paid them.

The inconvenience and the headache. No guys. You have to pull up up it socks really.

I HAVE REVERSED THE DEBIT ORDER!!! I cannot have my other debit orders hanging because of your incompetence. Also please, get your team in check so that we can get consistent information.

I have lost a great amount of airtime, debit order reversal fees and time trying to organize this settlements that it goes through smoothly. I am so angry at you fam.