ABSA Vehicle finance department is useless

ABSA your customer service is very bad. I have been trying for 2 weeks now to get my settlement letter from you.

When i call the call center ***, i get an automated response. When i select option 6 for the settlement document, i am told to accept the verification on the absa bank mobile app. I DONT HAVE THE ABSA BANK MOBILE APP. how can i accept the verification if I have no mobile app. I cannot speak to a human.

do you still have humans working in this department, why dont i have the option to speak a human. This is **** customer service.

I am trying to get my settlement letter. how difficult can this be.