Absa Vehicle Finance Department

I sent an email to Absa Vehicle Finance Department in order to update my details in order to get my statements via email and not postal and was told that it can only be done at a Absa branch. I phoned the call center yesterday to request a statement, spending almost 15 minutes on the phone with a consultant just to request a statement, which I still did not receive! I dropped the call after about 15 minutes as she asked me to hold the line yet I did not get any response and could not hold any longer! Well done Absa your service is everything but good!!