ABSA VEHICLE FINANCE... deception and incompetence

During the Covid-19 Pandemic I was unemployed for a period of time, and sat without my income. I didn't know how I was going to pay my vehicle finance instalments!!

But ABSA VEHICLE FINANCE kindly offered up to 3 month's "Relief" on their clients' installments...

Or did they???

Nope! Instead, after not paying my vehicle ABSA VEHICLE FINANCE installment for 3 months, they extended the finance repayment period by 7 months.

My instalment is almost R6k

So for receiving the "relief" that was kindly offered, I have to pay an additional 4xR6k = R24k.

As if that was bad enough...

When I phoned ABSA VEHICLE FINANCE to enquire about this, I was passed along to no less than 6 consultants during a 40min telephone call... all of whom could not help me.

Finally I received an email address to contact... and again... no clear explanation as to why ABSA VEHICLE FINANCE is entitled to R24k for my receiving the Covid-19 Pandemic relief offered.

Very disappointing ethics