AE
Alushke E

1 reviews | Active since Jul 2019

23 Jul 2019, 08:13

Absa Vehicle Finance Debit Order

I bought a vehicle which Absa financed me with. First contract signed which stated that the first debit order is on the 30 June. I then signed an updated contract on the 4th June. I got an sms on the 30 June to have funds in my account as the debit order was rejected. I spoke to a consultant on the 1 July to rectify this and she said they will need to receive the original contract to rectify the matter. I had a few consultants phoning and an sms to say my query has been resolved. I had another consultant phoning me again. I then emailed the first consultant instead of going to Hello Peter first, and she asked for my details as I told her that she would need to look at the 2nd contract signed, I still have had no response from her. I then phoned Absa and spoke to a consultant, sent her the contract and she emailed to say all has been rectified, and the ITC has been notified and first debit order to go off July 25, 2019. Absa took off my debit order yesterday, 22 July. I am beyond frustrated because it has taken a few consultants and a back and forth communication to get my debit order rectified and once again, I thought this was resolved with the last email I received yet ABSA went against the contract once more and deducted the money on the wrong date. How can ABSA deduct money, that goes against the date the contracts debit order was signed? Does this mean that ABSA will deduct again on the 25 July? Once again, I am BEYOND frustrated!

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Replies (1)
Absa
Absa's reply23 Jul 2019, 11:38
Official
 Dear Customer  Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.  Kind regards
 Nthabiseng Sibande
 Customer Value Management
 Absa Bank Ltd