ABSA Vehicle Finance Customer Failure

I have had a vehicle financed through ABSA for almost three years now. In this time I have received no more than five (5) statements from ABSA. I have had multiple phone calls with the ABSA call centre trying to resolve this. I have requested all statements be emailed to me to eliminate the possibility of postage delays.

At the end of 2018 I was informed of an error on the spelling of my email address, which according to the call centre was rectified. We are approaching the end of March and the last statement I received was December. I am beginning to question what one needs to do to have something as simple as a statement delivered from this financial institution.