NM
Nomvee M
1 reviews | Active since Mar 2014
07 Oct 2019, 14:15
Absa vehicle finance Credit Cover
We bought a ford in 2016 and we were told that we are financed by Ford credit (A.K.A. ABSA) We have been trying to get an issue of a credit Cover resolved with Absa . We want absa to give us the recordings or documents that shows us taking the option of a credit Cover we never signed for this. If we did show us proof if you cant we want a refund. Can someone call us because we have been trying to contact you we are told to wait for more that 30 minutes the next this the call is dropped.
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
07 Oct 2019, 14:52Dear Nomveleli,
Thank you for bringing this matter to our attention. The reference number to your case is C-***4. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***4. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Absa's reply07 Oct 2019, 14:52
Official
Dear Nomveleli,
Thank you for bringing this matter to our attention. The reference number to your case is C-***4. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. The reference number to your case is C-***4. We will investigate the matter and furnish feedback within the next 3 days.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
NM
Nomvee M's updateReviewer Update
11 Oct 2019, 07:56Can I get a Feedback in this matter Rezona
NM
Nomvee M's update11 Oct 2019, 07:56
Reviewer Update
Can I get a Feedback in this matter Rezona
NM
Nomvee M's updateReviewer Update
14 Oct 2019, 12:04Hi Rezona
1 The " PAINT TECH COVER" was already included in the loan amount when we purchased the car so I do not understand why are you deducting it again every month.I have attached some documents to prove what Im talking about. The first page has the breakdown of all the transactions including the invoice for the Paint Cover.Please assess them and tell me why am I being charged twice.
2 With regards to " ABSA EXTENDED COVER" I would like to get the recordings as I said over the phone,I have never accepted that cover.
Please reply to the above email its been tree days now
1 The " PAINT TECH COVER" was already included in the loan amount when we purchased the car so I do not understand why are you deducting it again every month.I have attached some documents to prove what Im talking about. The first page has the breakdown of all the transactions including the invoice for the Paint Cover.Please assess them and tell me why am I being charged twice.
2 With regards to " ABSA EXTENDED COVER" I would like to get the recordings as I said over the phone,I have never accepted that cover.
Please reply to the above email its been tree days now
NM
Nomvee M's update14 Oct 2019, 12:04
Reviewer Update
Hi Rezona
1 The " PAINT TECH COVER" was already included in the loan amount when we purchased the car so I do not understand why are you deducting it again every month.I have attached some documents to prove what Im talking about. The first page has the breakdown of all the transactions including the invoice for the Paint Cover.Please assess them and tell me why am I being charged twice.
2 With regards to " ABSA EXTENDED COVER" I would like to get the recordings as I said over the phone,I have never accepted that cover.
Please reply to the above email its been tree days now
1 The " PAINT TECH COVER" was already included in the loan amount when we purchased the car so I do not understand why are you deducting it again every month.I have attached some documents to prove what Im talking about. The first page has the breakdown of all the transactions including the invoice for the Paint Cover.Please assess them and tell me why am I being charged twice.
2 With regards to " ABSA EXTENDED COVER" I would like to get the recordings as I said over the phone,I have never accepted that cover.
Please reply to the above email its been tree days now
NM
Nomvee M's updateReviewer Update
22 Oct 2019, 11:24Hi Rezona
This is still not resolved Im still waiting for the recordings of the conversation I had with you when I took the "ABSA EXTENDED COVER" I only received the documents.
This is still not resolved Im still waiting for the recordings of the conversation I had with you when I took the "ABSA EXTENDED COVER" I only received the documents.
NM
Nomvee M's update22 Oct 2019, 11:24
Reviewer Update
Hi Rezona
This is still not resolved Im still waiting for the recordings of the conversation I had with you when I took the "ABSA EXTENDED COVER" I only received the documents.
This is still not resolved Im still waiting for the recordings of the conversation I had with you when I took the "ABSA EXTENDED COVER" I only received the documents.
Absa's replyOfficial
22 Oct 2019, 13:18Dear Nomveleli,
We acknowledge receipt of your posting. Please refer to our communication to you on your personal email address.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to you on your personal email address.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
Absa's reply22 Oct 2019, 13:18
Official
Dear Nomveleli,
We acknowledge receipt of your posting. Please refer to our communication to you on your personal email address.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
We acknowledge receipt of your posting. Please refer to our communication to you on your personal email address.
Kind regards,
Rezona Louw
Group Customer Care
Absa Bank Ltd
NM
Nomvee M's updateReviewer Update
22 Oct 2019, 13:29Rezona
The only thing you sent via email Rezona is the documentation that do not have a signature meaning we joined the cover via a telephone conversation. So im telling you to send the recordings of that conversation where we accepted the cover!!!
The only thing you sent via email Rezona is the documentation that do not have a signature meaning we joined the cover via a telephone conversation. So im telling you to send the recordings of that conversation where we accepted the cover!!!
NM
Nomvee M's update22 Oct 2019, 13:29
Reviewer Update
Rezona
The only thing you sent via email Rezona is the documentation that do not have a signature meaning we joined the cover via a telephone conversation. So im telling you to send the recordings of that conversation where we accepted the cover!!!
The only thing you sent via email Rezona is the documentation that do not have a signature meaning we joined the cover via a telephone conversation. So im telling you to send the recordings of that conversation where we accepted the cover!!!