ABSA vehicle finance covid relief

I have app**** for covid vehicle finance relief at the beginning of the month already, both via application form and telephonically. I was told to wait for a sms. It's almost end of the month and I called to follow up as I haven't had any feedback, just to be told they have no trace of me applying! Was told she'll 'make a note' on the system. No further answers, not even sure what to do next. Not at all helpful and now I'll probably have to pay the full installment at the end of the month. Very disappointed.