LA
Lisa A
1 reviews | Active since Nov 2010
19 Nov 2025, 13:03
ABSA VEHICLE finance contract amended ********ly
#BlackFriday ABSA vehicle finance, I sent you a complaint about the amendment of my vehicle finance agreement on the 24th of October. November, promising to investigate. I followed up with him, and he said that he was off work and will get back to me the next day. This was supposed to be last week. I have still not heard from him or ABSA. You have incorrectly amended my contract by extending my term. I will take you to the Ombudsman next.
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Replies (3)
Absa's replyOfficial
19 Nov 2025, 16:45Dear Lisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
Absa's reply19 Nov 2025, 16:45
Official
Dear Lisa Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareVanessa Crowe
LA
Lisa A's updateReviewer Update
26 Nov 2025, 12:47Thank you for responding in such a professional manner.
LA
Lisa A's update26 Nov 2025, 12:47
Reviewer Update
Thank you for responding in such a professional manner.
Absa's replyOfficial
26 Nov 2025, 15:13Dear Lisa
Thank you for the time and effort to post the above. It is my pleasure to have been of assistance am truly glad that the matter has been resolved to your satisfaction.
Regards
Vanessa Crowe
Group Customer Care Absa Bank Ltd
Thank you for the time and effort to post the above. It is my pleasure to have been of assistance am truly glad that the matter has been resolved to your satisfaction.
Regards
Vanessa Crowe
Group Customer Care Absa Bank Ltd
Absa's reply26 Nov 2025, 15:13
Official
Dear Lisa
Thank you for the time and effort to post the above. It is my pleasure to have been of assistance am truly glad that the matter has been resolved to your satisfaction.
Regards
Vanessa Crowe
Group Customer Care Absa Bank Ltd
Thank you for the time and effort to post the above. It is my pleasure to have been of assistance am truly glad that the matter has been resolved to your satisfaction.
Regards
Vanessa Crowe
Group Customer Care Absa Bank Ltd