ABSA vehicle finance consultant is useless

ABSA vehicle finance consultant is useless. During covid I believed everyone had financial problems .Last year ABSA towed my car away and then a month later I found a job (in June) I phoned ABSA to ask if my car still there how much must I pay to get my car back. The consultant told me my car was still there but she didn't know how much I needed to pay to get the car back, she said that someone from ABSA will phone me back but no one phoned me back. After a week I tried to phone again and the other consultant told me no one held my car and my car was sold that day, she didn't know who was that consultant she said that she could see I spoke to someone but could see that no one helped and assisted me. So I accepted what happened to me and just started paying my debt which I paid Till September ABSA then removed my account from my online banking and my cell phone app, I don’t know why it was removed and I wasn’t consulted or informed about this. I was paying my debt so I didn’t understand why it would be removed. If I didn't pay any money back it would be understandable to receive the lawyer letters but I did pay my account so I really didn’t understand why it will be removed and why they are trying to charge more fees? And also are the consultants for? Sitting in the office, have a cup of coffee when client phone just to tell the client to go to the bank. I was supposed to get my car back that time but they did nothing and only made me in more debt as I need to pay the bank more and more, do they earn commission on peoples debt? This is highly unprofessional and I think it would be best to change my bank. This is my Reference number:QA025613 I received from the lawyer.