ABSA Vehicle Finance Complaint

Given the responsibility that was a result of COVID constrains in my family, I can not afford to pay for the insurance cover and cancelled it. This was that I have paid off my vehicle that was financed through ABSA. The only amount that is outstanding is a residual that was "systematically removed which is due to ABSA system constrains experienced closer to the time when residual is due" as stated in the email received upon the query.

I requested to continue with the monthly installment as I was paying that is exclusive of the insurance of R1130. I will then settle the residual in May 2021 (3rd month) when I receive my bonus. I was then told that ABSA will deduct the insurance amount in my next payment date if I do not have active insurance documents from other company.

Please assist.

Cita